Where can I find the web based virtual studio?
Virtual studio is supported with the automation option. If your plan allows it, then it will be enabled in your administration panel as well as your users’ when it’s time for their show.
How will I be charged?
You will be charged based on the selected plan immediately after your station is set up. We support 30 days money back in case you request an account cancellation and you haven't use the service.
How does Radiojar's billing cycle work?
When you activate your station, a monthly/yearly billing cycle begins. On the same date next month/year, you will be charged the price of your plan for the month/year ahead. This continues as long as your radio station is active and broadcasting. As a station owner, you have full control of the billing on the station's admin panel, including invoices & balance, plan details, usage. You can cancel any time.
Is my payment information safe?
We use Braintree a company owned by Paypal to manage the payments. Radiojar never stores your payment information and lets Paypal take good care of it keeping it safe for you.
Where is my library stored?
We are using the top providers to host your media files on the cloud, safe and full redundant. Your library is stored separately from your station and can grow to any size seamlessly. Your media are well protected and noone, not even you have access to the binaries but the cloud playout system of Radiojar.
What is show management?
If you have user management enabled for your station you are able to create shows and invite DJs to manage them. Station admins control the schedules and hosts have control of episodes to play in those slots. They can either go Live with virtual studio, or their equipment OR upload prerecorded shows and manage episode's playlist.
What about audio quality?
All plans except Simulcast are set up for constant 128 Kbps regardless in which quality you broadcast or your files are. You can request to adjust your quality if you need more or less depended on your station. For Simulcast plan you just get the quality in which you broadcast.
We are a nonprofit organisation. Are we eligible for a discount?
Yes, Radiojar can offer up to 30% discount. Please contact firstname.lastname@example.org and we will make you the best offer possible depending on the type of your organisation.